FAQ
Last updated: May 21, 2026
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Inside Dhaka: 1–2 business days. Outside Dhaka: 3–5 business days. Orders placed before 2 PM are processed the same day.
How much does shipping cost?
Inside Dhaka: ৳60. Outside Dhaka: ৳120. Free shipping on orders over ৳999 (Dhaka) / ৳1,499 (nationwide).
How can I track my order?
Once shipped, you’ll receive a tracking number via WhatsApp or SMS. Visit our Track Order page for details.
Do you offer Cash on Delivery (COD)?
Yes! COD is available for orders within Dhaka city only. For orders outside Dhaka, please pay via bKash, Nagad, or Rocket in advance.
Payments
What payment methods do you accept?
- bKash — Send money to our bKash number at checkout
- Nagad — Pay via Nagad mobile banking
- Rocket — Pay via Dutch-Bangla Rocket
- Visa / Mastercard — Secure card payment
- Cash on Delivery — Dhaka city only
Is online payment safe?
Absolutely. All payments are processed through secure, PCI-compliant gateways. We never store your full card details or mobile banking PINs.
Products & Authenticity
Are your products 100% authentic?
Yes! We guarantee 100% authentic products. We source directly from authorized distributors and verified suppliers in the USA, UK, Korea, and other countries. Every product comes with our authenticity guarantee.
Where do you source your products from?
We import genuine products from the USA, UK, South Korea, Thailand, and other countries through authorized channels.
What if I receive a fake product?
We offer a full refund if any product is found to be inauthentic. Contact us immediately with proof and we’ll resolve it — no questions asked.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unopened and unused products in original packaging. See our full Returns & Exchanges Policy.
How do I return a product?
- Contact us via WhatsApp or email with your order number
- We’ll arrange a reverse pickup from your location
- Once we receive and inspect the product, we’ll process your refund within 3–5 business days
Account & Support
Do I need an account to order?
No, you can checkout as a guest. But creating an account lets you track orders, save addresses, and get exclusive member offers.
How can I contact customer support?
- WhatsApp: +880 1930-382232 (fastest response)
- Email: [email protected]
- Phone: +880 1930-382232
Hours: Saturday–Thursday, 10:00 AM – 8:00 PM (BST)